KUBIX FINSERV LLP is committed to addressing all investor complaints and grievances promptly, fairly, and transparently in accordance with SEBI and AMFI guidelines, we have established a structured complaint resolution mechanism with defined timelines and escalation procedures.
You can submit a complaint through any of the following channels:
Email: support@kubix.in
Written Letter: 309, Brahma Boulevard, Sadhu Vaswani Chowk, Pune 411001
In Person: Visit our office during business hours (Mon to Sat 9:00 AM – 6:00 PM)
| Step | Action | Details |
| Step 1 | Receipt & Logging | Every complaint is logged with a unique reference number, date, investor |
| Step 2 | Acknowledgement | Written acknowledgement sent within 3 working days of receipt with reference number and expected resolution timeline. |
| Step 3 | Investigation | Handler Investigates the complaint by reviewing transaction records, client correspondence, and relevant documents, |
| Step 4 | Resolution | Resolution communicated to the investor within 15 working days. If additional time is required, investor is |
| Step 5 | Closure | Complaint marked closed alter investor confirmation. Al records maintained for a minimum of 5 years |
| Level | Escalation To | Timeline |
| Level 1 | KUBIX – support@kubix.in Grievance Officer | Acknowledged: 3 working days Resolved 15 working days |
| Level 2 | Concerned AMC Investor Relations Department | If not resolved at Level 1 within 15 working days |
| Level 3 | SEBI SCORES Portal – https://scores.sebi.gov.in | If not resolved at Level 2 within 30 days |
| Level 4 | SMART OOR Portal – https://smartodr.in- Online Dispute Resolution | For arbitration and mediation |
Risk Factors – Investments in Mutual Funds are subject to Market Risks. Read all scheme related documents carefully before investing. Mutual Fund Schemes do not assure or guarantee any returns. Past performances of any Mutual Fund Scheme may or may not be sustained in future. There is no guarantee that the investment objective of any suggested scheme shall be achieved. All existing and prospective investors are advised to check and evaluate the Exit loads and other cost structure (TER) applicable at the time of making the investment before finalizing on any investment decision for Mutual Funds schemes. We deal in Regular Plans only for Mutual Fund Schemes and earn a Trailing Commission on client investments. Disclosure For Commission earnings is made to clients at the time of investments. Option of Direct Plan for every Mutual Fund Scheme is available to investors offering advantage of lower expense ratio. We are not entitled to earn any commission on Direct plans. Hence we do not deal in Direct Plans.
Grievance officer: Charu Gupta at support@kubix.in on +91 8208981254 | Investor Grievance Redressal Policy
